Return and Refund Policy

Thank you for shopping with Islains Tax! We want to ensure that you’re completely satisfied with your purchase. Please review our return and refund policy below:

1. Return and Exchange Guidelines

• We offer a 3-day return policy. If you are not satisfied with your purchase or if the product is damaged or defective, you may return the item within 3 days from the date of delivery.
• To initiate a return, please contact our customer service team at [email protected] with your order details and reason for return within the 3-day period.
• Returned products must be in unused and unopened condition, with all original packaging and tags intact.

2. Refund Process

• Since Islains Tax only accepts cash on delivery (COD) as a payment method, refunds will be processed in cash.
• If you are eligible for a refund, we will arrange for the refund to be processed within 7-10 business days after receiving the returned item.

3. Warranty Policy

• All products sold by Islains Tax come with a limited warranty for defects in materials and craftsmanship. This warranty covers manufacturing defects but does not cover damage caused by misuse, accidents, or normal wear and tear.
• If you believe your product is defective, please contact us within the warranty period to arrange a return or replacement.

4. Non-Refundable Items

• Certain items are non-returnable and non-refundable due to hygiene reasons or nature of the product (e.g., opened or used accessories, lenses, or cameras). Please check the product description carefully before purchasing.

5. Return Shipping Costs

• For returns, the customer is responsible for the return shipping fees unless the product is defective or an error was made on our part.

6. How to Return an Item

• To return an item, please follow these steps:
  1. Contact us at [email protected] within 3 days of delivery.
  2. Provide your order number and the reason for your return.
  3. Ensure the item is unused, undamaged, and in its original packaging.
  4. We will provide you with instructions on how to return the item.

7. Final Decision

• Islains Tax reserves the right to inspect and assess the condition of returned products before issuing any refunds or exchanges. We will communicate with you throughout the process to ensure that your concerns are addressed.

Contact Us:

If you have any questions about our refund, return, or warranty policies, please feel free to reach out:

• Email: [email protected].